Terms & conditions

These Terms and Conditions apply to all transactions made through our website between yourself and us. They do not affect your statutory rights. Please read them carefully.

We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website.

These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these Terms and Conditions.

Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.

Acceptance of order

The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us. For the avoidance of doubt, receipt of an order via our site does not constitute acceptance of an order.

Your right to Cancel


 If you change your mind and wish to return items you have purchased we will happily exchange or refund items once we have them back, the return of the items will be at your own cost unless we have shipped you the wrong items by mistake. You have the right to cancel your order with us at any time before the expiry of 7 days from the day after the date of delivery.



  • The item is unused and in a re-saleable condition upon its return to us.
  • The original packaging has been kept and the item has been repackaged and returned to us without damage, items with no packaging will incur a re-packaging cost of £30 per item for large items and £15 per item for smaller items.  If you have collected your product in store and are considering to return it we would request you take your packaging with you.  Baby Nest will not be abe to retain, store or provide any packaging for items which have been collected/assembled. 
  • Items can be returned to our store. Please email enquiries@baby-nest.co.uk before returning items and quote your order reference or shipping reference number.
  • We can arrange collection of your items however there will be a charge of £30 for large items such as prams and car seats and £15 for smaller items.  This value will be deducted from any refund or credit we give you.
  • We aim to refund your order as quickly as possible however refunds can take a maximum of 10 working days to be processed, once processed it can depend on your bank or credit card provider to clear funds.
  • This does not affect your statutory rights


All deliveries take between 1-3 working days, unless stated otherwise.

If no one is at home when our courier (Interlink) tries to attempt delivery, then you have the option via Interlink to either select an alternative delivery date, opt to deliver to a neighbour, have the parcel left in a specified place collect your parcel from your local interlink depot or upgrade to a delivery before 12.

We will only deliver goods to the billing address on the order. Delivery is free of charge to mainland UK, except for Scottish Highlands & Islands, Northern Ireland. If you have any queries whether your delivery will be free of charge, please do not hesitate to contact us for more information.


You must check your order for any errors and notify us if there are any present within 7 days of delivery, by either emailing us at enquiries@baby-nest.co.uk or by calling us on 0208 684 3930.


Please note we only deliver to mainland UK addresses.


In cases where a delivery has been refused, the consignment is returned to the sender (baby-nest.co.uk). We will then wait for you to contact us, to decide if the consignment is still wanted or not.

We will only deliver goods to the address on the order .

Wrong Delivery Inputted

If you provide us with a wrong delivery address and your goods are signed for by another party, baby-nest.co.uk cannot be held responsible for any loss you incur as a result.


You may of course return items purchased from baby-nest.co.uk within 7 days, returning the item(s) at your own expense. Please take care to package the item(s) carefully; goods must arrive in a perfect and unused condition, in its original packaging for the refund to be issued. If you return goods that have been used we will be unable to provide a refund. Please email us at enquiries@baby-nest.co.uk stating the reason for your return and we will help process the return promptly.

Due to safety and hygiene standards we are not able to exchange or refund car seats, baths and mattresses unless faulty or damaged.

Product Guarantee

We will exchange or repair any product if it displays a manufacturing fault within 28 days.

If it displays a manufacturing fault after 28 days, but within the guarantee period, we will repair or send spare parts to you free of charge.

All items returned to us as faulty will be checked by the manufacturer. The warranty covers manufacturing faults it does not cover damage caused by misuse, abuse, neglect or failure to follow recommended use, care or maintenance instructions. Please be certain that any faults found are as a result of manufacturing defects or damage and not misuse or failure to follow manufacturers' instructions. If the product is found to be defective from misuse, the goods will be returned to the customer at their own expense.

This warranty does not affect your statutory rights

Guarantee Summary Charges

0-6mths - Manufacturing faults will be repaired or replaced free of charge

0-6mths - Accidental damage, misuse or general wear & tear - £29.25 admin handling charge plus any repair charge if applicable.

6-12mths - Parts and labour will be supplied free of charge, however, an administration & charge of £29.25 will be charged plus any repair charge if applicable.

6-12 mths - Accidental damage, misuse or general wear & tear are not covered and a £40.00 adminstration and handling charge will apply.

12-24mths - Parts and labour £45.00 + £29.25 admin and handling- we reserve the right to reject any product for repair if it is beyond economical repair.

The admin handling charge of £29.25 will be charged after inspection to the paying card of the original order; if the goods are suffering from accidental damage, misuse or general wear & tear. We will then return the goods to the address from where the collection was made.

Please note we reserve the right to reject items that are uneconomical for repair or are in an unsuitable condition.

Please note any repairs made will not extend the original guarantee of the product. This does not affect your statutory rights in the event of faulty goods.

All products which require repair outside the their guarantee period will be quoted for individually ** All parts are supplied subject to availability.

Specifications, Colours, Weights & Sizes

We reserve the right to alter specifications without prior notice. All sizes and weights are given as a guide only and are approximate. Representations of colour are approximate due to limitations of photographic and calibration of different output devices. Products may differ to images due to manufacturing changes.A name given to a product is not necessarily representative of the colour - for example Steel Blue is actually Red. All goods are subject to availability. If sold out, free offers may be substituted with an item of the same value. Accessories supplied to co-ordinate with the main product may differ in shade; this is normally caused by the manufacturing process and is not a fault.

Wood is a natural product and the grain and finish will vary from piece to piece. Manufacturers normally use different grades of woods for items such as cots or cot beds, and, therefore the finish can appear differently.

Customer Orders

We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

To order goods over the telephone or on our website, you must be at least 18 years of age and accept delivery within the UK . All telephone orders will be acknowledged verbally at the time of order, and all orders placed on our website will be acknowledged electronically by e-mail. Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been despatched or collected. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail).

When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

All orders need to be received by 2pm so that the goods may be sent the same day.


The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT (where applicable) but exclusive of delivery charges which may be payable as indicated at the time the order is placed.

From time to time the prices displayed on our website may be different if you are directed to it from a third party website. Purchases at these prices can only be made on our website and by arriving on it through a relevant third party website; these prices will not be available in-store or over the telephone.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative.

Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

Prices that are reduced for sales and promotions are only valid for the specified.

Order Processing

Your order is sent directly to our secure till in our shop for processing. Once we have received your order and payment, our staff will pick, pack and dispatch the item. We will aim to do this the same day for all orders received before 2.00 pm UK time, Monday to Friday, excluding Bank Holidays.

Order Cancellation

You can cancel your order at any time before it is dispatched (usually by 2 pm UK time). If your card has already been charged, we will aim to credit your account with the full amount within 48 hour, but can take a maximum of 10 working days to be processed, once processed it can depend on your bank or credit card provider to clear funds.

Order Tracking

You can track the progress of your order at any time by logging into My Account from the Home page on this website and clicking on My Purchases. You will receive an automatic email from Interlink with a tracking number & a 1 hour time slot. If your item is sent out via Royal Mail Recorded, you can contact us, and we will provide you with your tracking details.

Website Accuracy

We try to ensure that our website is checked over and to make sure that prices, product names, images and descriptions are always correct. If there is a mistake or misinterpretation then we will try to resolve the issue immediately. Where possible we will try to honour mistakes made, but we reserve the right to amend the prices, product names, images and descriptions. If you find any mistakes, please contact us at enquiries@baby-nest.co.uk.


We use the industry leading internet payment company Sage Pay to protect your card details and protect us from fraud.

Transaction Security

All transaction information passed between merchant sites and the Sage Pay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Encryption and Data Storage

All sensitive data is secured on Sage Pay using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper-proof systems in the same family as those used to secure VeriSigns Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.

Links to Banks

Sage Pay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure, and cannot be tampered with.

Employee Access

No individuals within Baby Nest or Sage Pay are able to decrypt transaction information or cardholder data. Our systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even from our own employees because our systems never display the full card numbers, even on administration screens.

Privacy Policy

Baby Nest is committed to protecting your privacy. We will only use information given at the time of ordering or when making an enquiry by whatever means is collected lawfully and in accordance with the Data Protection Act 1998.We do not pass your personal information on to third parties.

All transactions that you initiate with Baby Nest on this web site are confidential. Your name will not be added to any third party mailing lists.

The Data Protection Act

Under the terms of the Data Protection Act 1998, we have a duty to protect any information we collect from you. It will not be disclosed to any other organisation unless you give explicit permission, or there is a legal obligation to do so. We collect information about you for two main reasons:

To process your online order.

To provide you with the most efficient possible service.

The information collected will be used to personally keep in touch and let you know of any offers, sales or promotions that Baby Nest is carrying out (if you have selected to receive these emails/newsletters).

Right to Request Information

You have a right to request a copy of any personal data held by Baby Nest at any time, in order to check its accuracy. If you wish to do this, please write (explaining that your interest is in personal data maintained by Baby Nest to: 1-2 Purley Way Crescent, Croydon, Surrey, CR0 3JS.

Changes to this Policy

This privacy policy will change from time to time as we develop the range of services on the website. When this privacy policy changes, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. You should always check the privacy policy before using this site, even if you have visited it in the past. This ensures that you will be aware of any changes. Changes to our privacy policy do not affect information we already hold about you. This statement was last updated on 30/09/2014


These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.

All correspondence must be in English.

Our usual business opening hours are Monday to Saturday 9.00am to 6pm. Sundays 11.00am to 5pm.