Our designated courier Interlink Express will deliver your order on a next day delivery service as soon as the item is despatched. Interlink Express will provide you with a one hour delivery time window on the day of delivery. If no one is available for delivery at the address, Interlink will leave a card with the option to have the order redelivered on a day that is suitable for you and also allow you the option to collect from the local depot. Smaller Items may be delivered by Royal Mail Recorded Delivery.
In cases where a delivery has been refused. The consingment is returned to the sender (baby-nest.co.uk). We will then wait for you to contact us, to decide if the consignment is still wanted or not.
We will only deliver goods to the billing address on the order. Deliveries to Northern Ireland, Channel Islands, Isle of Man, Isle of Wight and Scottish Islands & Highlands incur an extra charge, and we will contact you to discuss this. Also post codes that are excluded:
If you provide us with a wrong delivery address and your goods are signed for by another party, baby-nest.co.uk cannot be held responsible for any loss you incur as a result.
You may of course return items purchased from baby-nest.co.uk within 7 days, returning the item(s) at your own expense. Please take care to package the item(s) carefully; goods must arrive in a perfect and unused condition, in its original packaging for the refund to be issued. If you return goods that have been used we will be unable to provide a refund. Please email us at firstname.lastname@example.org stating the reason for your return and we will help process the return promptly.
Due to safety standards we are not able to exchange or refund car seats or mattresses unless faulty or damaged.
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.
All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.
We use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk