If you change your mind and wish to return items you have purchased from you must notify us within 14 days of the date of delivery, we will happily exchange or refund items once we have them back. Goods must be received within 14 days of notifying us of your wish to return the items. The return of the items will be at your own cost unless we have shipped you the wrong items by mistake.


  • The item is unused and in a re-saleable condition upon its return to us.
  • The original packaging has been kept and the item has been repackaged to it's original state and returned to us without damage. Items that require repackaging or are missing package, will incur a re-packaging cost of £40 per item for large items and £15 per item for smaller items.  If you have collected your product in store and are considering to return it we would request you take your packaging with you.  Baby Nest will not be abe to retain, store or provide any packaging for items which have been collected/assembled.
  • Items can be returned to our store. Please email before returning items and quote your order reference or shipping reference number.
  • We can arrange collection of your items however there will be a charge of £30 for large items such as prams and £15 for smaller items.  This value will be deducted from any refund or credit we give you.
  • We aim to refund your order as quickly as possible however refunds can take a maximum of 10 working days to be processed, once processed it can depend on your bank or credit card provider to clear funds.
  • This does not affect your statutory rights 
  • Due to safety standards we are not able to exchange or refund car seats/bases or mattresses unless faulty or damaged.
  • Items returned after 14 days may incur a £15 re-stocking fee.